Player Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you use Diamond Reels. We take your privacy seriously and describe below the types of information we gather, why we need it and how you can manage your personal data.

Types of data we collect

We collect information necessary to operate an online casino service and to comply with legal and security obligations. Collected data falls into three main categories: personal data, technical data and transactional data.

Personal data

Personal data may include your name, date of birth, postal address, email address, telephone number and identity documents when verification is required. We also record account credentials and communication preferences.

Technical data

Technical data covers device information, IP address, browser type, operating system, device identifiers and location data when you permit it. We use this information to maintain service performance and to detect and prevent fraud.

Transactional data

Transactional data includes deposit and withdrawal records, payment method details, game activity, bet history and any support interactions. We retain transactional records for operational, security and regulatory purposes.

Use of information

We use the information we collect to: create and manage your account, process payments, verify identity, provide customer support, detect suspicious activity, comply with legal obligations and improve the service. We may also use aggregated or anonymised data for analysis and reporting.

Data protection practices

We adopt reasonable technical and organisational measures to protect your data from unauthorised access, loss or misuse. Access to personal information is restricted to employees and third parties who need it to perform services. We apply encryption where appropriate and regularly review our security procedures.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, maintain sessions, analyse site usage and support advertising and analytics partners. You can manage cookie settings via your browser; some features may not function correctly if cookies are disabled.

User rights

You have rights in relation to your personal data, including the right to access, correct, restrict processing and request deletion subject to legal retention requirements. You may also object to or withdraw consent where processing is based on consent.

Access, correction and deletion of data

To request access, correction or deletion of your data, contact our support team. We will respond in line with applicable law and may retain certain information where required for legal, tax or fraud-prevention reasons.

Information sharing and third parties

We may share your information with payment processors, identity verification providers, analytics services, fraud-prevention partners and legal or regulatory authorities when required. Third parties act under contract and are only permitted to use your data for specified purposes.

Privacy policy updates

We may update this policy from time to time. Significant changes will be communicated on the site or by email. Continued use of the service after changes indicates acceptance of the revised terms.

If you have questions or wish to exercise your rights, contact [email protected]. For quick reference, our site and account pages also provide privacy controls and settings used by DiamondReels.