Responsible Gambling Policy

At Diamond Reels we take responsible gambling seriously. We aim to keep play safe and enjoyable by offering clear controls, sensible defaults and practical advice so you can manage your activity. Our approach is focused on protecting players, encouraging controlled play and providing support when it’s needed.

Our player protection principles

We promote safe gaming through transparency, tools to limit activity and a supportive approach if problems arise. We expect players to gamble within their means and to use account controls to manage spending and time. We also train our support team to spot signs of harm and to respond quickly and respectfully.

Activity-control tools

You can use a suite of account controls to keep play under control:

• Deposit limits - set daily, weekly or monthly limits to suit your budget
• Loss and staking limits - control how much you can lose or stake over a set period
• Time limits and session reminders - opt in to pop-ups that remind you how long you’ve been playing
• Temporary account breaks - short pauses to step away from play when required

Deposit and loss limits

We give you the ability to set, reduce or remove deposit limits at any time. Limits take effect immediately in most cases, and we may apply a short processing delay for increases to give you time to consider the change. You can also set loss limits to cap your net losses over a chosen period.

Time limits and self-exclusion

If you need a longer break you can choose a self-exclusion option. Self-exclusion can be used for a temporary period or for an extended duration and will prevent access to the account. Our team will respect your choice and provide information about next steps if you decide to return.

Signs of problematic behaviour

Watch for common warning signs that play may be becoming a problem:

• Spending more than planned or chasing losses
• Ignoring other responsibilities to gamble
• Using multiple accounts or payment methods to continue play
• Feeling anxious or upset about gambling activity

Practical tips to stay in control

• Set deposit and loss limits before you start
• Use session reminders and take regular breaks
• Decide on a budget for entertainment and stick to it
• Avoid gambling when stressed, tired or under the influence
• Discuss concerns with someone you trust or with our support team

Professional help and support organisations

If gambling is causing harm, seek help from specialist organisations. In the UK you can find support through groups such as GamCare, GambleAware, Gamblers Anonymous and NHS support services. These organisations provide confidential advice, counselling and practical tools to help you manage or stop gambling.

If you have any concerns about your account or need assistance using our tools, please contact our support team via the help options in your account. We are here to support safe play at DiamondReels and to help you take control when needed.